Whenever you make a room reservation through our website we guarantee that you will receive the lowest rate possible.
If you find a lower publicly available rate on a competing website, prior to, or within 24 hours of booking your hotel room, simply submit a Best Rate Claim to us and we will create a new reservation for you honoring that lower rate.
Terms & Conditions
We guarantee that our website will have the best room rate for any reservations made directly through our website. For a claim to be valid under this Best Rate Guarantee it must satisfy all of the terms & conditions contained herein and be submitted in compliance with the procedures set forth below.
If you find and advise us of a lower publicly available room rate carrying the same rate conditions (see below) for the same room type and bed type, and for the same dates and number of guests, prior to, or within 24 hours after making a reservation on our own website or directly through our reservations team, we will make your reservation for you honoring the competing rate.
The Best Rate Guarantee does not apply to any additional guest charges or other additional fees that may apply.
The Best Rate Guarantee applies to a lower rate displayed on a competing website with conditions that are the same as the rate conditions of the rate displayed on the Chateau la Chaire website. Rate conditions include, but are not limited to, advance purchase requirements, prepayments, deposit requirements and cancellation and change policies. We reserve the right to deny a claim where the rate displayed on the competing website is equal to the rate displayed on our own website, and the rate conditions are the same, or where the rate displayed on the competing website has more restrictive rate conditions than our own rate.
In the case of a fully prepaid rate booked through our own website, the difference will be refunded to your credit card, if applicable, within seven days of submitting your claim. If a pre-paid reservation is booked through a competing provider then we are not responsible for any fees associated with the cancellation of that reservation.
The Best Rate Guarantee does not apply to unpublished rates (rates that are not publicly available). Rates not available to the general public include, but are not limited to:
•Corporate discount rates
•Meeting delegate rates
•Any rates requiring membership in a club or programme or other organisation where the rates are targeted toward a specific group of individuals and not intended for the general public
•Any rates requiring a promotional campaign code
We reserves the right to amend, revise, suspend or discontinue the Best Rate Guarantee at anytime without prior notice.